LIMITED WARRANTY
Our Commitment to You
At Reliable Windows, we take pride in the quality, craftsmanship, and performance of every window we manufacture and install. We are pleased to provide the following Limited Warranty covering materials and workmanship from the date of purchase, at no additional cost to the original purchaser.
When installed in a new-construction or replacement application, Reliable Windows products are warranted to be free from defects in materials that would affect their performance under normal use, subject to the terms, conditions, and exclusions set forth in this document.
Coverage at a Glance
Glass seal failure. Insulated glass is warranted against seal failure for a period of two (2) years from the original date of purchase. Replacement glass will be delivered to the nearest Reliable Windows dealer or distributor for pickup.
Who Is Covered
This Limited Warranty extends to the original purchaser for as long as that purchaser owns and occupies the single-family residence in which the windows were originally installed. If the original purchaser sells the home, this warranty may be transferred one time to the subsequent homeowner for a period of up to ten (10) years from the original date of purchase. Coverage is non-transferable thereafter.
Commercial, multifamily & tract housing. Windows sold or installed in commercial buildings, multifamily housing, or tract-housing new construction are warranted for a period of five (5) years from the original date of purchase. All other terms, conditions, and exclusions of this Limited Warranty apply.
Important Installation Condition
Repair & Replacement — Your Exclusive Remedy
If a covered defect occurs during the applicable warranty period, Reliable Windows will, at its sole option and as the purchaser’s exclusive remedy, either: (a) repair the defective product or part; (b) replace the defective product or part, with color matching not guaranteed; or (c) refund the amount paid by the single-family homeowner for the product, excluding installation and related costs. Repair, replacement, or refund of a defective product is the purchaser’s sole and exclusive remedy under this Limited Warranty.
What Is Not Covered
Every effort is made to ensure your Reliable Windows products remain trouble-free year after year. However, certain conditions are beyond our control and are not covered by this Limited Warranty, including:
- Improper installation, use, or maintenance.
- Small scratches, marks, slight glass curvature, or other minor imperfections in the glass.
- Failures from product modifications or window-shading devices (glass tinting, security systems, improper painting or staining, insulated window coverings).
- Water infiltration, except where caused by a defect in manufacturing or materials.
- Normal wear and tear, including natural fading.
- Corrosion of hardware or painted surfaces in coastal areas.
- Incidental or consequential damages.
- Damage caused by earthquakes, floods, wind, or other acts of God.
- Damage caused by misuse, house settling, or vandalism.
- Any cost associated with the use of scaffolding or lifts.
Limitation of Liability
To the fullest extent permitted by applicable law, any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the warranty periods stated above. Reliable Windows shall not be liable for any incidental, special, or consequential damages arising from any defect in, or use of, its products.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
How to Make a Warranty Claim
To request warranty service, contact Reliable Windows and provide your name, the installation address, the original date of purchase, and a description of the issue. Proof of purchase is required, and claims should be submitted in writing promptly after a defect is discovered.